PROFILE A
Regulated professions
Law firms, accounting firms, notarial offices, clinics. Professional secrecy, retention obligations, funds held for third parties.
Managed IT services · Quebec
Your business cannot stop.We keep the IT that keeps it standing.
Your IT, fully handled. A fixed monthly fee. Written proof every month.
- METBackups4 sites · 0 gaps
- METRestore tested2026-07-14
- THRESHOLDPatches pending3 computers
- METAccess removed2 departures · same day
An extract from the record you receive every month.
The problem
What is happening in your business today
Nobody owns IT full time
Someone on your team looks after the computers on top of their real job. They do what they can, when they can.
Things get fixed after they break
A vendor shows up after the outage. Between calls, nothing is watched and nothing is prevented.
No one has tested a restore
The backups run. You do not know whether your files come back, or how long that takes. A backup that has never been restored is still a guess.
Your legal obligations are undocumented
Quebec law requires you to keep a privacy incident register and to govern your subcontractors. Neither document exists.
Fixing computers and keeping a business standing are two different jobs.
Who we serve
Quebec businesses of 10 to 50 people
The common thread is not the sector: files that cannot be lost, and nobody in-house.
PROFILE B
Professional services
Engineering, architecture and consulting firms. Intellectual property, work in the field, file exchange with outside clients.
PROFILE C
Retail and distribution
Businesses whose downtime is measured in lost orders. Every hour without systems is an hour without shipping.
For regulated professions, specifically
What a generalist does not deliver
- Privacy incident registerKept and dated, with the nature of the incident, the people affected, and the decision whether to notify.
- Retention and destruction policyHow long you keep a file, where it is kept, and how it is destroyed when the term is up.
- Banking instruction verificationA written procedure: any change of banking details received by email is confirmed by a call to a number already on file, before the transfer.
The method
Three steps, in this order
- 01
Audit
Establish the real state of things. We inventory the equipment, the access, the backups and the vendors, then hand you a report and a costed twelve-month roadmap.
- 02
Build
Fix it. Stronger sign-in, conditional access, device encryption, verified backups, joiner and leaver procedures.
- 03
Operate
Stay. Daily support, monitoring, patching, tested restores, a monthly record.
The assessment
What you receive
Nine deliverables. We work on site and remotely, then hand you the complete file.
The assessment is yours to keep. You are committed to nothing afterwards.
- Inventory of equipment, access and vendors
- Hardening of your Microsoft 365 environment
- Privacy incident register
- List and assessment of your subcontractors
- Retention and destruction policy
- Banking instruction verification procedure
- Joiner and leaver procedures
- A real restore test, performed and documented
- A ten-page report with a score and a roadmap
The subscription
What the monthly fee covers
- User supportYour employees call or write to us directly. Response times are the ones in the record below.
- Monitoring and patchingComputers and servers monitored continuously. Updates applied and verified every month.
- Microsoft 365 and identitiesAdministration of your mailboxes, your shared files and your user accounts.
- SecurityMulti-factor authentication, conditional access, device encryption, endpoint protection.
- BackupBackup of your files and your mailboxes, with a restore actually tested every quarter.
- Team password vaultOne shared vault with controlled sharing. Passwords stop circulating by email.
- Joiners and leaversA new employee is ready on day one. A departing employee loses every access the same day.
- DocumentationYour environment is documented and kept current. It is handed to you on request, at any time.
- Monthly recordA written document every month: what was done, what was met, what is still outstanding.
A fixed monthly fee per user, from six users up. Microsoft licences are billed separately, at the publisher's price.
The amount depends on your equipment and your requirements. Describe your situation and you receive a quote within 48 hours.
The commitments
Service commitments
Coverage · Mon–Fri · 8 a.m. to 5 p.m.
- 001STOPPEDP1Production stopped, cyber incident, loss of files1 h
- 002THRESHOLDP2An important function is unavailable4 h
- 003TRACKEDP3An incident affecting one usersame business day
- 004TRACKEDP4A minor request2 business days
- 005UNDERLYINGPROB.A recurring cause behind several incidentsroot-cause analysis and action plan
- 006OUT OF SCOPECHANGEA change outside maintenancequoted as a separate project
On-site visits by appointment.
6 lines · revised 2026-08-21
We would rather write a commitment we keep than a commitment that reassures.
The proof
Every month, in writing
- The incidents handled and the response times actually met
- The state of the backups and the date of the last tested restore
- The patches applied
- The access created and the access removed
- What is still outstanding
Most IT providers never account for their work. This is the only way to know whether you are well served.
- 001Incidents handled14 · 14 times met
- 002Restore tested2026-07-14 · passed
- 003Patches applied41 computers · 2 servers
- 004Access created / removed3 / 2 · same day
- 005Outstanding2 computers out of warranty
What we do not do
Our scope is written down, and here is what it gives you
- We do not replace your line-of-business softwareWe handle the computer, the access and the backups around it, and we talk to the publisher on your behalf when it needs sorting out.
- We are not your privacy officerThat role belongs to you. We act as your processor and we provide the technical proof you need in order to exercise it.
- We do not take ownership of your environmentYou remain the owner of your Microsoft environment. Our access is delegated and revocable at any time, without our involvement.
- We do not bill maintenance by the hourThe fee covers operations. You never have to hesitate before calling us, and we have no interest in things breaking.
Contact
Describe your situation
A few lines are enough. You receive a reply within 48 hours, with a scope and an order of magnitude.